Includes bibliographical references and index.

Outsourcing: the most important management trend of the past 75 years -- Outsourcing as a business force -- Made in China -- Setting the stage -- Battle of the titans: the global outsourcing landscape -- North America -- Europe -- South America -- Africa and the Middle East -- Asia-Pacific -- BRIC nations -- China: your essential shore -- Big numbers from a big country -- Government and politics -- Planes, trains, and automobiles -- Educating the masses -- Your essential shore -- The early years -- Made in China -- From pagers to market supremacy -- The Internet arrives -- Not yet a green light -- India outsources to China -- Risks and concerns -- Strategies that work -- What works? What is the right shore? What is the right model? -- Captive versus partner -- Build-operate-transfer -- Dual-shore delivery -- Going captive and avoiding the expat trap -- Ten lessons learned -- What works elsewhere does not necessarily work in China -- Develop a vision of the future beyond the next shareholder meeting -- Establish the right partnerships from the beginning -- Do your homework -- Commit for the long haul -- Prepare yourself for an unprecedented speed of change -- Choose an outsourcing city based on-- -- People, people, people -- Never give up -- It is all about face -- Winning the talent war -- English makes the world go round -- Recruiting staff -- Salaries on the rise -- Chinese work ethics -- Retaining staff: employee retention and loyalty programs -- China’s outsourcing cities -- Beijing -- Shanghai -- Dalian -- Chengdu -- Xi’an -- Jinan -- Hangzhou -- Guangzhou -- Nanjing -- Shenzhen -- IT outsourcing, business process outsourcing, and knowledge process outsourcing in China -- Scope of outsourcing -- Global outsourcing options for customers -- Advantages of outsourcing to China -- Disadvantages to outsourcing to China -- Selection of vendor partners -- Due diligence of the capabilities of vendors -- Importance of business process standards -- Importance of standards in BPO -- Application of standards to different process types -- Process selection for outsourcing -- China’s legal framework -- Market entry and establishing a business in China -- Intellectual property rights protection -- Employment issues -- Government policy -- Currency and taxation -- Dispute resolution and litigation -- China 2020 -- Pillar of the economy: focus on the high-tech sector -- Growth of the services sector -- Satisfying a fast-growing global IT and business processes services demand -- Overseas promotions leap forward -- Stable China market economic prospects -- Rise of globalization: in the front row -- China 2020: wild cards -- Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM-- Appendix B: Case studies -- Appendix C: Contact information for major government offices, outsourcing centers, and online resources -- Index.