Difficult conversations :  craft a clear message, manage emotions, focus on a solution. 

 - Boston, MA :  Harvard Business Review Press,  2016 
 - ix, 110 pages ;  18 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781633690783 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.
<br/><br/><label>Subjects--Index Terms: </label>Quản lý chung Quản lý điều hành Những cuộc trò chuyện khó khăn 
<br/><br/><label>Dewey Class. No.: </label>658.4  / DIF