TY  - BOOK
ED  - Harvard Business Review Press,
TI  - Difficult conversations: craft a clear message, manage emotions, focus on a solution
SN  - 9781633690783 (alk. paper)
U1  - 658.4 
PY  - 2016///
CY  - Boston, MA
PB  - Harvard Business Review Press
KW  - Business communication
KW  - Interpersonal communication
KW  - Quản lý chung
KW  - Quản lý điều hành
KW  - Những cuộc trò chuyện khó khăn
N1  - Includes index
ER  -