Total Quality Management : For Anna University Dale H. Besterfield...[et al.] - Revised Edition - India : Pearson Education India, 2012 - 454 p. ; 28 cm. ISBN: 9788131764961 Subjects--Topical Terms: Total quality managementQuality control Subjects--Index Terms: Quản lý chất lượng Dewey Class. No.: 658.562 / TOT