TY  - BOOK
AU  - Buttle, Francis 
AU  - Maklan, Stan 
TI  - Customer Relationship Management : : Concepts and Technologies / 
SN  - 9781138498259
U1  - 658.812 
PY  - 2019///
CY  - New York : 
PB  - Routledge, 
KW  - Customer relations
KW  - Relationship marketing
KW  - Customer services
KW  - Quản lý quan hệ khách hàng
KW  - Dịch vụ khách hàng
ER  -