Shafer, Scott M. Operations management : a process approach with spreadsheets / Scott M. Shafer, Jack R. Meredith - New York : Wiley, c1998 - xix, 828 p. : ill. ; 26 cm. Includes bibliographical references (p. 796-818) and index. ISBN: 047116545X (cloth : alk. paper) LCCN: 97046370 Subjects--Topical Terms: Industrial management.Production management. Subjects--Index Terms: Quản lý sản xuất Quản trị doanh nghiệp LC Class. No.: HD31 / .S427 1998 Dewey Class. No.: 658.5