TY  - BOOK
AU  - Thompson,Harvey
TI  - The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first 
SN  - 0071352104
U1  - 658.81 14
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - International Business Machines Corporation
KW  - Customer services
KW  - Customer relations
KW  - Success in business
KW  - Khách hàng
KW  - Nghệ thuật kinh doanh
KW  - Quan hệ khách hàng
KW  - Quản lý bán hàng
KW  - Quản trị doanh nghiệp
N1  - Includes index
ER  -