Plunkett, W. Richard, Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. - 7th ed. - Cincinnati, Ohio : South-Western/Thomson Learning, c2002 - xxviii, 797 p. : ill. (some col.) ; 26 cm. ISBN: 0324027257 Subjects--Topical Terms: Management. Subjects--Index Terms: Khách hàng Quản lý điều hành Quản trị kinh doanh Dewey Class. No.: 658.4