Christensen, Clayton M. The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen - Boston : Harvard Business Review Press, 2016 - 288 p. ; 21 cm. ISBN: 9781633691780 Subjects--Topical Terms: Creative ability in business.Customer services.Industrial management. Subjects--Index Terms: Quản lý điều hành Dewey Class. No.: 658.4 / CHR