TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: when new technologies cause great firms to fail SN - 9781633691780 U1 - 658.4 PY - 2016/// CY - Boston PB - Harvard Business Review Press KW - Creative ability in business KW - Customer services KW - Industrial management KW - Quản lý điều hành ER -