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Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. by Plunkett, W. Richard, (Warren Richard) | Allen, Gemmy | Attner, Raymond F. Edition: 7th ed.Material type:  Text Language: English Publication details: Cincinnati, Ohio : South-Western/Thomson Learning, c2002Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.4 PLU 2002 (1).
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Customer genius : becoming a customer-centric business / Peter Fisk. by Fisk, Peter., (Peter Robert). Material type: Text Language: English Publication details: Chichester, UK ; Hoboken, NJ : Capstone, 2009Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 FIS 2009 (1).
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Managing customers profitably / Lynette Ryals. by Ryals, Lynette. Material type: Text Language: English Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 RYA 2008 (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text Language: English Publication details: Boston : Prentice Hall, c2010Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.7 CHO 2010 (1).
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Service chain management : technology innovation for the service business / Christos Voudouris...[at al.] by Voudouris, Christos. Material type: Text Language: English Publication details: Berlin : Springer, 2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Trịnh Văn Bô Call number: 658.8 SER 2008 (1).
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