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1. The management and control of quality / James R. Evans, William M. Lindsay.

by Evans, James R., (James Robert), 1950- | Lindsay, William M.

Edition: 6th ed.Material type: Text Text Language: English Publication details: Mason, OH : Thomson/South-Western, 2005Online access: Contributor biographical information Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.5 EVA 2005 (3).

2. Service quality in leisure, events, tourism and sport / by John Buswell [at al.]

by Buswell, John.

Edition: 2nd Edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA : CAB International, 2017Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 910.68 SER (11).