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1.
The book of business awesome : how engaging your customers and employees can make your business thrive

by Stratten, Scott.

Material type: Text Text Language: English Publication details: New York, NY : John Wiley & Sons, Inc., 2012Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 STR 2012 (1).

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2.
Unselling : the new customer experience / Scott Stratten, Alison Kramer.

by Stratten, Scott.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: 2014 Hoboken, N.J. : John Wiley & SonsOnline access: Cover image Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 STR 2014 (2).

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