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Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. by Plunkett, W. Richard, (Warren Richard) | Allen, Gemmy | Attner, Raymond F. Edition: 7th ed.Material type:  Text Language: English Publication details: Cincinnati, Ohio : South-Western/Thomson Learning, c2002Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.4 PLU 2002 (1).
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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey. Material type: Text Language: English Publication details: New York : McGraw-Hill, c2000Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 THO 2000 (1).
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Customer genius : becoming a customer-centric business / Peter Fisk. by Fisk, Peter., (Peter Robert). Material type: Text Language: English Publication details: Chichester, UK ; Hoboken, NJ : Capstone, 2009Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 FIS 2009 (1).
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Valuation for financial reporting : fair value measurements and reporting, intangible assets, goodwill and impairment / Michael J. Mard, James R. Hitchner, Steven D. Hyden. by Mard, Michael J. Edition: 2nd ed.Material type: Text Language: English Publication details: Hoboken, N.J. : John Wiley 7 Sons, 2007Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 657 MAR 2007 (1).
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Managing customers profitably / Lynette Ryals. by Ryals, Lynette. Material type: Text Language: English Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 RYA 2008 (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text Language: English Publication details: Boston : Prentice Hall, c2010Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.7 CHO 2010 (1).
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Service management and marketing : customer management in service competition / Christian Grönroos. by Grönroos, Christian, 1947-. Edition: 3rd ed.Material type: Text Language: English Publication details: Chichester, England ; Hoboken, NJ : John Wiley & Sons, c2007Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 GRO 2007 (1).
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Fundamentals of selling : customers for life through service / Charles M. Futrell. by Futrell, Charles. Edition: 10th ed.Material type: Text Language: English Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 FUT 2008 (2).
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by Lucas, Robert W. Edition: 3rd ed.Material type: Text Language: English Publication details: Boston : McGraw-Hill, c2005Online access: Table of contents | Contributor biographical information | Publisher description Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 LUC 2005 (3).
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 7th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Language: English Publication details: New York : McGraw-Hill Education, cop., 2018Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở Trịnh Văn Bô Call number: 658.8 ZEI (1).
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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- | Jaffe, David. Edition: First edition.Material type: Text; Literary form:
Not fiction
Publication details: San Francisco, CA : Jossey-Bass, 2015Availability: Items available for loan: Thư viện Trường Quốc tế - Cơ sở HacincoCall number: 658.8 PRI (1).
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